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Frequently asked questions

Find answers to commonly asked questions. If your question is not listed below, email your query to us. The information will then be added to this list.

ABOUT TRANSPORT CERTIFICATION AUSTRALIA (TCA)
Who is TCA?
What does TCA do?
Does TCA establish IAP Applications?

INTELLIGENT ACCESS PROGRAM (IAP)
What is the IAP?
How does someone participate in the IAP?
How does the IAP work?

TRANSPORT OPERATOR
What are transport operator’s responsibilities?
Can a transport operator opt out of the IAP at any point?
What obligations does a transport operator have towards its drivers?
Can drivers be identified or monitored under the IAP?
Should the transport operator or driver undertake any maintenance or repairs to the in-vehicle unit?

IAP SERVICE PROVIDERS and CERTIFICATION PROCESS
What is an IAP Service Provider?
Are IAP Service Providers currently available?
Who can provide monitoring services for the IAP?
Can existing telematics service provider be used?
Can an IAP Service Provider be chosen?
How is an IAP Service Provider selected?
Can the same IAP Service Provider be used in all States and Territories that have an IAP Application?
Can an IAP Service Provider provide other non-IAP services?
Is an IAP Service Provider needed before entering an IAP Application?
How long does the certification process take? (new)
What is the process associated with an Applicant seeking to become an IAP Service Provider? (new)
Does re-certification of an IAP Service Provider always incur costs? (new)
What are the criteria associated with the financial aspects of the certification of applicants? (new)

IAP MONITORING PARAMETERS
Do all IAP parameters have to be monitored by each IAP Application?
What is an IAC?
Why is an IAC needed?
How is the vehicle’s position monitored?